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# Privacy Policy

Last updated: April 2026

## 1. Who This Policy Applies To

This Privacy Policy applies to all visitors to broadconnectnow.online and all callers to (844) 795-3838, operated by Broad Connect Now LLC under the BroadConnectNow name. It describes how we collect, use, share, retain, and protect personal information.

## 2. Information We Collect

We may collect the following categories of information:

- Contact information: Name, phone number, email address, and ZIP code when submitted through our website forms or provided during a call.
- Usage data: Pages visited, time on site, referring URLs, and browser or device information collected through standard website analytics tools.
- Call data: Inbound and outbound call records, including call duration and caller phone number. Calls may be recorded as described below.
- ZIP-code data: ZIP codes entered to filter provider and plan information by location.

We do not collect payment-card numbers, Social Security numbers, or government-issued identification numbers through this comparison website.

## 3. How We Use Your Information

- To respond to your inquiry and connect you with an independent plan advisor.
- To facilitate a referral to a provider when you ask to proceed.
- To improve our comparison tools, website content, and user experience.
- To operate, maintain, secure, and measure the website.
- To comply with legal, regulatory, and recordkeeping obligations.

We do not sell personal information to third parties for their independent marketing purposes.

## 4. Information Sharing

We may share information with:

- Referred providers: When you request to be connected with a provider, we may share the contact and service information needed to facilitate that referral or enrollment inquiry.
- Affiliate networks: When you click a provider or affiliate link, the network or provider may collect information about that interaction.
- Service providers: Hosting, analytics, call-center, communications, form-processing, security, and other vendors that help operate our service under appropriate contractual restrictions.
- Legal and compliance recipients: When disclosure is required by law, legal process, or reasonably necessary to protect rights, safety, and security.

## 5. Cookies & Tracking

We may use cookies and similar technologies for site functionality, analytics, fraud prevention, and advertising-performance measurement. You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.

We do not use cookies to collect payment information through this site.

## 6. California Residents

California residents may have rights to request access to, correction of, or deletion of certain personal information and to receive information about categories of information collected and disclosed. BroadConnectNow does not sell personal information as that term is ordinarily understood. To submit a privacy request, call (844) 795-3838 or use our contact form. We may need to verify your identity before completing a request.

## 7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy and to satisfy legal or operational requirements. Typical retention periods may include:

- Contact-form submissions: Up to 12 months, unless an ongoing service relationship or legal requirement requires longer retention.
- Telephone inquiry records: Call logs and advisor notes may be retained for up to 24 months for quality assurance, dispute handling, and compliance.
- Analytics data: Aggregated or pseudonymous analytics may be retained according to the settings of the analytics platform in use.
- Cookies: Session cookies normally expire when the browser closes; persistent cookies expire according to their configured duration.

You may request deletion earlier, subject to legal, security, fraud-prevention, and recordkeeping exceptions.

## 8. Telephone Contact & TCPA Disclosure

When you provide a telephone number and affirmatively request contact, Broad Connect Now LLC may contact you by telephone or text regarding your inquiry about internet, TV, phone, home-security, or related plans. The following terms apply:

- Consent: Consent language presented with a form governs the specific contact request you submit.
- No purchase required: Consent to receive telephone contact is not a condition of purchasing any service or plan.
- Message and data rates: Standard carrier rates may apply to text messages sent or received.
- Opt out: You may opt out of text messages by replying STOP and may ask us to stop calling at any time.
- National Do Not Call Registry: We will not use a number for telemarketing without an applicable lawful basis or valid consent.

Consent records may include the date, time, source page, submitted information, and consent language displayed at submission.

## 9. Call Recording Disclosure

Calls to and from (844) 795-3838 may be recorded for quality assurance, training, fraud prevention, and compliance purposes. Where required, a recording notice will be provided at the beginning of the call. Tell the advisor if you do not wish to continue on a recorded line.

## 10. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, loss, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

## 11. Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child submitted personal information may contact us to request its deletion.

## 12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date. Continued use of the website after an update constitutes acknowledgment of the revised policy.

## 13. Analytics & Advertising Technology

We may use privacy-configured analytics and advertising-conversion tools to understand website usage and measure whether advertising leads to a phone call, ZIP-code search, or contact-form submission. These tools are used to improve website performance and advertising efficiency.

We do not authorize analytics or advertising vendors to sell personal information collected through this site for their independent purposes. The specific technologies and vendors actually deployed should be reflected in the live cookie and consent settings.

## 14. Contact Us

Privacy questions or requests: (844) 795-3838, info@broadconnectnow.online, or our contact form.

Broad Connect Now LLC
32 HARDING ST
BIDDEFORD, ME 04005

Not sure which plan is right for you?Speak with a plan advisor — not a provider representative.
(844) 795-3838