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How-to

# How to Switch Internet Providers Without Losing Service

5 min read · Updated January 2026 · Independent guide from BroadConnectNow

Switching internet providers is straightforward, but a few specific mistakes can cost money or leave you without service for days.

01

## Check availability at your new address first

Confirm which providers and plans are actually available before canceling anything.

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02

## Review your current contract for early termination fees

Check your account or call your current provider. If you are mid-contract, ask for the exact fee and expiration date.

03

## Schedule new service before canceling the old one

Get installation confirmed before touching your existing service. Allow one to two days of overlap.

04

## Note your current provider's equipment return policy

Return rented modems and routers within the stated window to avoid equipment fees.

05

## Cancel your old service explicitly

Call to cancel and confirm in writing. Verify your billing cycle is clear.

06

## Confirm your new router or modem is compatible

If bringing your own modem, verify it is on the new provider approved-device list.

## Common Mistakes to Avoid

⚠ Canceling before new service is active
Always have a confirmed installation date before canceling.

⚠ Missing the equipment return window
Most providers charge substantial fees for unreturned equipment.

⚠ Forgetting the promotional end date
Set a reminder before your new plan's promotional price expires.

⚠ Paying an ETF you did not have to
Ask whether the new provider offers a contract buyout or credit.

## Ready to Compare Your Options?

Call or compare availability, switching costs, and plans.

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