⚠ Important: BroadConnectNow is NOT Optimum’s customer service.

This page is a reference guide compiled by BroadConnectNow — an independent comparison service with no affiliation with Optimum. We cannot access your Optimum account, process billing, schedule technicians, or resolve service issues. Contact Optimum directly using the official information below.

# How to Contact Optimum Internet Customer Service

Optimum contact information compiled by BroadConnectNow — an independent comparison service, not Optimum or its representatives.

## Optimum Official Support Contact

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Official phone 1-866-200-7273

Optimum’s customer-support line — not BroadConnectNow’s number.

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Live chat Optimum Support Website →

Opens Optimum’s official support site.

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Self-service account portal Manage Your Optimum Account →

View bills, manage services, and check usage.

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Mobile app Optimum Support

Available on supported mobile platforms.

## Common Optimum Support Issues

Internet outage — check Optimum’s outage page and restart the gateway
Billing questions — review current promotions and equipment fees in your account
Equipment returns — use an Optimum Store or approved return method
Moving service — confirm availability and installation at the new address

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