⚠ Important: BroadConnectNow is NOT EarthLink’s customer service.

This page is a reference guide compiled by BroadConnectNow — an independent comparison service with no affiliation with EarthLink. We cannot access your account, process billing, schedule technicians, or resolve service issues. Contact EarthLink directly using the official information below.

How to Contact EarthLink Internet Customer Service

EarthLink contact information compiled by BroadConnectNow — an independent comparison service, not EarthLink or its representatives.

EarthLink Official Support Contact

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Official phone1-888-327-8454

This is EarthLink’s customer-support line — not BroadConnectNow’s number.

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Live chatEarthLink Support Website →

Opens EarthLink’s official support site.

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Self-service account portalManage Your EarthLink Account →

View bills, manage services, and check usage.

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Mobile appEarthLink app

Available on supported mobile platforms.

Common EarthLink Support Issues

Connection issues — identify the technology type in use before troubleshooting

Speed questions — actual speed depends on local infrastructure and plan

Equipment returns — follow the instructions in the cancellation confirmation email

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