⚠ Important: BroadConnectNow is NOT Cox’s customer service.

This page is a reference guide compiled by BroadConnectNow, an independent comparison service with no affiliation with Cox. We cannot access your Cox account, process billing, schedule technicians, or resolve service issues. Contact Cox directly using the official information below.

How to Contact Cox Internet Customer Service

Cox contact information compiled by BroadConnectNow — an independent comparison service, not Cox or its representatives.

Cox Official Support Contact

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Official phone1-800-234-3993

24/7 · This is Cox’s customer-support line, not BroadConnectNow’s number.

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Cox live chatCox Support Website →

Opens Cox’s official support site.

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Self-service account portalManage Your Cox Account →

View bills, manage services, and check usage.

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Mobile appCox app

Available on iOS and Android.

Common Cox Support Issues

Internet not working — restart modem in the Cox app or unplug for 60 seconds

Data usage — review usage in Cox app; limits vary by market and plan

Equipment returns — use Cox Store or approved return method

Rate increase after promotion — contact Cox before billing cycle resets

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